We welcome all guests

The following information provided pertains to the accessibility of Hacienda San Angel for guests who may require special arrangements. In the event that you have inquiries about our venue's accessibility, please reach out to us using the contact details below, and we will be happy to assist you.

Our hotel suites can only be accessed via stairs, some suites require more stairs than others. In any case, contact us directly and we can assist in picking the room with the least amount of stairs need be. While there are stairs in the venue, all are equipped with handrails.

Our restaurant access involves a few steps with a handrail at the entrance as well as a few additional steps leading to the garden. Although we now have an elevator available to help guests reach the restaurant.

While parking space is limited, Uber and taxi services are easily accessible.

We appreciate all our guests at Hacienda San Angel and will make every effort to accommodate special requests whenever feasible.

Service animals

The creator of Hacienda San Angel, Janice Chatterton, dedicated many years to rescuing the animals of Puerto Vallarta. We love her and we love animals too. In honor of our departed matriarch and animal lovers, we welcome the service animals and well-behaved pets of our patrons. May our sanctuary in Puerto Vallarta continue to be a place of warmth, compassion, and inclusivity for humans and animals.

Website Accessible Features

WCAG 2.0 and Section 508 Standards
This website strives to meet successful criteria as defined by the “Rehabilitation Act, Section 508 Guidelines” (Section 508) and the “W3C Web Content Accessibility Guidelines 2.0, Level AA” (WCAG 2.0). The website administrator has performed necessary enhancements in an attempt to achieve Section 508 and WCAG 2.0 criteria as successfully as possible.
Accessibility References W3C’s Web Accessibility Initiative (WAI)
Section 508 of the Rehabilitation Act