Hotel Policies

Welcome to Hacienda San Angel

What to expect

  • Hotel policies are designed to create a peaceful environment and ensure that guests are well taken care of.
  • Room service from 8a to 10p.
  • Guest privacy is a priority at HSA.
  • Deluxe continental breakfast is included for every guest.
  • Gourmet Restaurant is on-site for elegant dining from 6p to 10p.
  • Breakfast and Lunch are available from 8a to 3p.
  • Sunday Brunch is available seasonally on Sundays from 9a-1p. See the Restaurant Page for exact dates.
  • Three swimming pools are available to all guests.
  • Massages, facials, manicures, and pedicures are available in the privacy of your suite upon request for an additional fee.
  • Nightly turndown service with chocolates.
  • Excellent Concierge support.
  • On-site security throughout the night.
  • All rooms are non-smoking — outdoor smoking areas are provided.
  • Early and Late Checkouts are subject to availability
  • Maximum two persons per room.
Concierge assisting happy guest arriving with luggage.
Seven waiters, dressed in uniform, lined up in front of cantina.
8am to 10pm

Concierge Services are available

  • Hotel policies dictate that staff assist guests with luggage to and from the hotel suite.

  • VIP transportation is arranged in advance ($35 – $55, depending on group size).
  • Laundry service is provided at an additional charge.
  • Our concierge can assist with planning and coordinating a variety of excursions in and around Puerto Vallarta. Box lunches are available for an additional charge.
Peace and Tranquility are important

Family & Pet Policies

Adult Only

  • Hotel policy permits families to stay during April and July.

  • We may permit exceptions for children 15 years and older; however, this is based on case-by-case considerations. 

Pets Allowed

  • Hotel policy permits pets. They must stay with their owners and be well supervised and cared for.
  • The concierge cannot supervise or care for pets. Please let us know if you would like help making arrangements for pet care. 
Hacienda San Angel founder with her small white dog on her lap.
Woman in white dress and wide rim hat with welcome drink in one hand and a book in the other.
When the unexpected happens

Reservation & Cancellation Policies

  • Hotel policies dictate that if you need to cancel, you must do so within 48 hours of your arrival. Any cancellations made after this time will incur a 100% charge of the reservation cost.

  • We charge “No Shows” 100% of reservation cost and are not refundable.

  • We require credit card information when making a reservation to secure the room.

  • All room rates are subject to 19% tax (16% VAT & 3% hospitality tax) and 5% service fee.

  • No credits for late arrivals or early departures.

  • The concierge will approve and arrange Late Checkout Requests.

  • If you unexpectedly occupy the room beyond the reservation checkout time, you will incur an additional night’s charge at the prevailing nightly rate.
  • Groups booking six or more rooms require a 50% non-refundable deposit at the time of booking, and the remaining 50% is to be paid 30 days before arrival.
Dec 23 thru Jan 2

Holiday Reservation & Cancellation

  • Dec 23 – Jan 2: a minimum three-night stay is required.
  • All deposits & payments for Holiday bookings are non-refundable.
  • A 50% deposit is due at the time of booking and is non-refundable.
  • The total amount is due 60 days before arrival and is non-refundable.
  • Cancellations 60 days before arrival do not pay the final 50% balance.
  • “No Shows” will be charged 100% and are not refundable.
  • All room rates are subject to 19% tax (16% VAT & 3% hospitality tax) and 5% service fee.
  • No credits for late arrivals or early departures.
  • Late checkouts must be approved and arranged with the Concierge but cannot be guaranteed.
  • Unplanned occupation of a room beyond reservation checkout time will be charged an extra night at the current nightly rate. 

Hotel and Restaurant staff gratuities are welcomed and appreciated.

Courtyard of Hacienda San Angel with the fountain surrounded by holiday poinsettias.

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