Concierge Services

We are here for you

Get Spoiled In Puerto Vallarta

Above all we want you to have a vacation that doesn't leave you feeling like you need a vacation when you get home. For this reason, our Concierge Services are designed to provide you with exceptional assistance from the moment you desire to book a stay with us.

Whether you require assistance before or during your stay, we are delighted to aid you in organizing excursions around Puerto Vallarta or arranging in-suite treatments for days when you prefer to stay close to the hotel.

When entering through our intricately crafted wooden doors, you are greeted with a refreshing drink as you step into our hacienda. While you get comfortable, our staff will assist with your luggage and guide you to your air-conditioned room.

Should you need any help before or during your stay, our team is more than happy to assist you with planning exciting excursions around Puerto Vallarta or arranging relaxing in-suite treatments for those days when you prefer to unwind at the hotel. In short, our goal is to ensure that your vacation is as seamless and enjoyable as possible.

Travel Mitigation

Printable PDFs to help with trip planning and preparation.

Trip planning assistance

Whether you want a facial and massage in your room or you want to go to dinner and a show we are here to help make it happen. Our Concierge Services Team is certainly available to help you plan your visit and ensure a smooth experience.
Hacienda Tranquility
Manicures and Pedicures
Puerto Vallarta's Tourism
Botanical Garden
Horseback Riding
Zip Line
ATV Tour
Jet Boat
Waterfall Hikes
Kayak and Paddleboard @ Las Caleta’s
Scuba Diving and Snorkeling
Sailing and/or Sunset Sailing
Dolphins and Sea Lions
Private Tours
plenty to choose from

View the possibilities

Between events at our hotel and the vivacious historic Puerto Vallarta, there are plenty of options to keep you busy!