Reservation and Hotel Policies
What To Expect:
- Peaceful surroundings with pampering staff available throughout the guest visit.
- Room service from 8:00 am to 10:00 pm.
- Guest privacy is a priority at HSA.
- Deluxe continental breakfast included for every guest.
- Gourmet restaurant is on-site for elegant dining from 6:00 pm to 10:00 pm.
- Breakfast and lunch available 7:00 am to 3:00 pm.
- Use of 3 swimming pools available to all guests.
- Massages, facials, manicures, and pedicures are available in the privacy of your suite upon request for an additional fee.
- Nightly turndown service with chocolates.
- Excellent Concierge support.
- On-site security throughout the night.
- All rooms are non-smoking. Outdoor smoking areas provided.
- Early and/or Late Checkouts are subject to availability
- Maximum two persons per room.
- Arrange for guest luggage to be carried to and from hotel suite.
- VIP transportation arranged in advance ($20 – $55, depending on group size) Coordinate laundry services if needed for a nominal fee
- Our Concierge can assist with planning and coordinating a variety of excursions in and around Puerto Vallarta. Box lunches to go (additional charge)
- Problem solving with a variety of issues that visitors to Puerto Vallarta may encounter.
Family and Pet Policies:
- Adult only hotel with the exception of April and July each year when families are welcomed. (Exceptions can be made for those 15 y.o. and older depending on variables; exceptions made on case by case consideration. Speak to our Concierge).
- Pets must stay with their owners, be well supervised and cared for.
- Pets are not be left alone without supervision in rooms.
- Pets are not allowed to swim in pools.
Reservation and Cancellation Policies:
- First night un-refundable deposit required at time of booking.
- All room rates are subject to 19% tax (16% VAT & 3% bed tax) and 5% service fee.
- Groups: 50% non-refundable deposit required at time of booking.
- No credits for late arrivals or early departures.
- In case of cancellation made 10 days or less prior to arrival the entire amount will be due. (See holiday reservations for exceptions to this policy)
- No shows are non-refundable and fully charged.
Holiday Reservation and Cancellation Policy:
- Reservations November 24, 2020 to January 2, 2021 require a 5 night minimum night stay.
- All deposits & payments for holiday bookings are non-refundable.
Hotel and Restaurant staff gratuities welcomed and appreciated.