Reservation and Hotel Policies
What To Expect:
- Peaceful surroundings with pampering staff available throughout the guest visit.
- Room service from 8:00 am to 10:00 pm.
- Guest privacy is a priority at HSA.
- Deluxe continental breakfast included for every guest.
- Gourmet restaurant is on-site for elegant dining from 6:00 pm to 10:00 pm.
- Breakfast and lunch available from 8:00 am to 3:00 pm.
- Brunch is served every Sunday from November 1st through April 4th from 9:00 am to 1:00 pm.
- Use of 3 swimming pools available to all guests.
- Massages, facials, manicures, and pedicures are available in the privacy of your suite upon request for an additional fee.
- Nightly turndown service with chocolates.
- Excellent Concierge support.
- On-site security throughout the night.
- All rooms are non-smoking. Outdoor smoking areas provided.
- Early and/or Late Checkouts are subject to availability
- Maximum two persons per room.
Concierge Services are available 8am to 1:30pm & 2:30pm to 10pm:
- Arrange for guest luggage to be carried to and from hotel suite.
- VIP transportation arranged in advance ($35 – $55, depending on group size)
- Laundry services provided for an additional charge.
- Our Concierge can assist with planning and coordinating a variety of excursions in and around Puerto Vallarta. Box lunches to go (additional charge)
- Problem-solving with a variety of issues that visitors to Puerto Vallarta may encounter.
Family and Pet Policies:
- Adult only hotel with the exception of April and July each year when families are welcomed. (Exceptions can be made for those 15 y.o. and older depending on variables; exceptions made on case by case consideration. Speak to our Concierge).
- Pets must stay with their owners, be well supervised and cared for.
- Pets are not be left alone without supervision in rooms.
- Concierge cannot supervise or care for pets.
- Pets are not allowed to swim in pools.
Reservation and Cancellation Policies:
- Cancellations made 48 hours or less prior to arrival will be charged 100% of reservation cost.
- “No Shows” will be charged 100% and are not refundable.
- Credit Card information must be given at time of making reservation in order to secure the reservation.
- All room rates are subject to 19% tax (16% VAT & 3% hospitality tax) and 5% service fee
- No credits for late arrivals or early departures
- Late checkouts must be approved and arranged with Concierge but cannot be guaranteed.
- Unplanned occupation of room beyond reservation check out time will be charged $25 per hour of occupation
- Groups 6+ more rooms booked by same group: 50% non-refundable deposit required at time of booking and 50% paid 30 days prior to arrival.
Holiday Reservation and Cancellation Policy Dec. 23 – Jan. 3:
- Dec. 30 – Jan 1 a minimum 3 day stay required
- 50% deposit is due at time of booking and is non-refundable
- The full amount is due 60 days prior to the arrival date and is non-refundable
- All deposits & payments for Holiday bookings are non-refundable
- Cancellations before 60 days prior to arrival do not pay final 50% balance
- “No Shows” will be charged 100% and are not refundable.
- All room rates are subject to 19% tax (16% VAT & 3% hospitality tax) and 5% service fee
- No credits for late arrivals or early departures
- Late checkouts must be approved and arranged with Concierge but cannot be guaranteed.
- Unplanned occupation of room beyond reservation check out time will be charged $25 per hour of occupation
Hotel and Restaurant staff gratuities welcomed and appreciated.