Hotel Policies

Reservation and Hotel Policies

What To Expect:

  • Peaceful surroundings with pampering staff available throughout the guest visit.
  • Room service from 8:00 am to 10:00 pm. 
  • Guest privacy is a priority at HSA.
  • Deluxe continental breakfast included for every guest.
  • Gourmet restaurant is on-site for elegant dining from 6:00 pm to 10:00 pm.
  • Breakfast and lunch available from 7:00 am to 3:00 pm.
  • Brunch is served every Sunday from November 1st through April 4th from 9:00 am to 1:00 pm.
  • Use of 3 swimming pools available to all guests.
  • Massages, facials, manicures, and pedicures are available in the privacy of your suite upon request for an additional fee.
  • Nightly turndown service with chocolates.
  • Excellent Concierge support.
  • On-site security throughout the night.
  • All rooms are non-smoking. Outdoor smoking areas provided.
  • Early and/or Late Checkouts are subject to availability
  • Maximum two persons per room.

Concierge Services:

  • Arrange for guest luggage to be carried to and from hotel suite.
  • VIP transportation arranged in advance ($20 – $55, depending on group size) 
  • Laundry services provided for an additional charge.
  • Our Concierge can assist with planning and coordinating a variety of excursions in and around Puerto Vallarta. Box lunches to go (additional charge)
  • Problem-solving with a variety of issues that visitors to Puerto Vallarta may encounter.

Family and Pet Policies:

  • Adult only hotel with the exception of April and July each year when families are welcomed. (Exceptions can be made for those 15 y.o. and older depending on variables; exceptions made on case by case consideration. Speak to our Concierge).
  • Pets must stay with their owners, be well supervised and cared for.
  • Pets are not be left alone without supervision in rooms.
  • Pets are not allowed to swim in pools.

Reservation and Cancellation Policies:

  • Cancellations made 48 hours or less prior to arrival will be charged 50% of reservation cost.
  • Cancellations made within 24 hours of reservation or “No Show” will be charged 100%.
  • Credit Card information must be given at time of making reservation in order to secure the reservation.
  • All room rates are subject to 19% tax (16% VAT & 3% hospitality tax) and 5% service fee
  • Groups: 50% non-refundable deposit required at time of booking
  • No credits for late arrivals or early departures
  • No-shows are not refundable and fully charged
  • Late checkouts must be approved and arranged with Concierge but cannot be guaranteed.
  • Unplanned occupation of room beyond reservation check out time will be charged $25 per hour of occupation

Holiday Reservation and Cancellation Policy:

  • 50% deposit is due at time of booking
  • The full amount is due 60 days prior to the arrival date
  • All deposits & payments for Holiday bookings are non-refundable
  • All room rates are subject to 19% tax (16% VAT & 3% hospitality tax) and 5% service fee
  • Groups: 50% non-refundable deposit required at time of booking.
  • No credits for late arrivals or early departures.
  • No-shows are non-refundable and fully charged

Hotel and Restaurant staff gratuities welcomed and appreciated.