Reservation Policy

Reservation and Hotel Policies

What To Expect:

  • Peaceful surroundings with pampering staff available throughout the guest visit.
  • Room service from 8:00 am to 10:00 pm. 
  • Guest privacy is a priority at HSA.
  • Deluxe continental breakfast included for every guest.
  • Gourmet restaurant is on-site for elegant dining from 6:00 pm to 10:00 pm.
  • Breakfast and lunch available 7:00 am to 3:00 pm.
  • Use of 3 swimming pools available to all guests.
  • Massages, facials, manicures, and pedicures are available in the privacy of your suite upon request for an additional fee.
  • Nightly turndown service with chocolates.
  • Excellent Concierge support.
  • On-site security throughout the night.
  • All rooms are non-smoking. Outdoor smoking areas provided.
  • Early and/or Late Checkouts are subject to availability
  • Maximum two persons per room.

Concierge Services:

  • Arrange for guest luggage to be carried to and from hotel suite.
  • VIP transportation arranged in advance ($20 – $55, depending on group size) Coordinate laundry services if needed for a nominal fee
  • Our Concierge can assist with planning and coordinating a variety of excursions in and around Puerto Vallarta. Box lunches to go (additional charge)
  • Problem solving with a variety of issues that visitors to Puerto Vallarta may encounter.

Family and Pet Policies:

  • Adult only hotel with the exception of April and July each year when families are welcomed. (Exceptions can be made for those 15 y.o. and older depending on variables; exceptions made on case by case consideration. Speak to our Concierge).
  • Pets must stay with their owners, be well supervised and cared for.
  • Pets are not be left alone without supervision in rooms.
  • Pets are not allowed to swim in pools.

Reservation and Cancellation Policies:

  • First night un-refundable deposit required at time of booking.
  • All room rates are subject to 19% tax (16% VAT & 3% bed tax) and 5% service fee.
  • Groups: 50% non-refundable deposit required at time of booking.
  • No credits for late arrivals or early departures.
  • In case of cancellation made 10 days or less prior to arrival the entire amount will be due. (See holiday reservations for exceptions to this policy)
  • No shows are non-refundable and fully charged.

Holiday Reservation and Cancellation Policy:

  • Reservations November 24, 2020 to January 2, 2021 require a 5 night minimum night stay.
  • All deposits & payments for holiday bookings are non-refundable.

Hotel and Restaurant staff gratuities welcomed and appreciated.